A complete call center solution for your E-commerce business
Connect with your customers to foster loyalty, get repeat orders, answer queries, and share order updates.
Staying connected with your customers is easier than ever!
With delightXM call center services, we handle your customer experience with your brand.
Outsource customer support for your E-commerce store, and watch the magic happen!
DelightXM helps you deploy an omni-channel, end-to-end customer service strategy to ensure that your business is always available to your customers needs
Inbound Customer Support
Our agents answer your calls, take orders, modify existing orders, share order updates and much more.
Query and Ticket handling
When customers run into trouble, our agents are there to help! Create support tickets, manage customer queries and give accurate information every time.
Post order surveys
Keeping your customers happy leads to more repeat orders! Our agents contact your customers and run surveys to understand their experience with your e-commerce store.
How does outsourcing customer services help your E-commerce business?
We understand that an E-commerce business has a lot of moving parts. Managing suppliers, shipping orders, monitoring product stocks and handling marketing all takes a toll on internal teams and requires constant vigilance!
Your customers lie at the heart of your business! And with an online business, they can come from anywhere, at any time. Making sure that your customer's interactions with your business are perfect every time means more sales!
24/7 Support
Order confirmations
Delivery updates
Product queries
Order modifications
Customer Surveys
Learn more about outsourcing for E-Commerce companies
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